Now more than ever, it is impor­tant to under­stand your cus­tomers and how to engage with them. Whether it’s being able to deliv­er a per­son­al­ized expe­ri­ence, pro­vide the data pri­va­cy that cus­tomers need, cap­ture and under­stand their feed­back, or build trust for ongo­ing rela­tion­ships, SAP pro­vides the solu­tions need­ed to cre­ate mean­ing­ful expe­ri­ences with your customers.

Join us for a series of web­casts where you will learn about the strat­e­gy and road map for SAP’s Cus­tomer Expe­ri­ence prod­uct port­fo­lio, as well as the cross-prod­uct solu­tions need­ed to sup­port them, includ­ing user expe­ri­ence, intel­li­gence and ana­lyt­ics, ser­vices and sup­port, and cloud operations.

Dur­ing this web­cast, you will hear Nadine Beigel give an update on the user expe­ri­ence of SAP Cus­tomer Expe­ri­ence Solu­tions. How are the CX solu­tions doing in terms of UX con­sis­ten­cy? What is con­sis­tent and what is dif­fer­ent to best fit the user’s needs? Hear insights and what’s next, tar­get­ing the expe­ri­ence for CX users to become even better.

Time­stamps:

• SAP Cus­tomer Expe­ri­ence Port­fo­lio: Our DNA- 3:41
• Impor­tance of User Expe­ri­ence- 4:57
• Tai­lored UX- 6:36
• Con­sis­tent UX through Fiori Design- 12:40
• Flow across CX- 14:41
• Tai­lored, Con­sis­tent, and Effec­tive UX- 19:30
• Q&A- 22:49