ASUG Podcasts
How AI Is Reshaping Retail, Utilities, and SAP Customer Experience (CX)
Jim Lichtenwalter Oct 4, 2026
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This week on ASUG Talks, Balaji Balasubramanian, President, Chief Product Officer — SAP Customer Experience and Consumer Industries, joins the podcast to talk about how the SAP solutions that enable customers to manage the ​“front door” of their businesses is changing. 

Key Insights 

  • How retail and utility industry changes are spurring SAP CX innovation
  • The place of AI in SAP CX solutions 
  • Upcoming SAP CX developments and innovations

This week in the ASUG community..

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