When Enbridge Gas decided to convert its SAP Customer Information System to run on SAP S/4HANA, it launched one of the first brownfield conversions of IS-U in North America, as well as one of the first replacements of CRM with a Customer Management add-on. Working with SAP and Deloitte, it was able to achieve an aggressive eight-and-a-half-month implementation, with minimal disruption to the business, including 2.2 million utility customers. What did Enbridge learn along the way, and what benefits and performance gains did it achieve as a result? In this session, you’ll hear about all these issues directly from leaders at Enbridge Gas and Deloitte.


  • Karen Jeans, CIS Manager, Enbridge Gas
  • Unni Krishnan, Solution Architect/Functional Lead, Enbridge Gas
  • Thomas Allmeroth, Specialist Leader, Deloitte Consulting LLP

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