When Enbridge Gas decid­ed to con­vert its SAP Cus­tomer Infor­ma­tion Sys­tem to run on SAP S/4HANA, it launched one of the first brown­field con­ver­sions of IS‑U in North Amer­i­ca, as well as one of the first replace­ments of CRM with a Cus­tomer Man­age­ment add-on. Work­ing with SAP and Deloitte, it was able to achieve an aggres­sive eight-and-a-half-month imple­men­ta­tion, with min­i­mal dis­rup­tion to the busi­ness, includ­ing 2.2 mil­lion util­i­ty cus­tomers. What did Enbridge learn along the way, and what ben­e­fits and per­for­mance gains did it achieve as a result? In this ses­sion, you’ll hear about all these issues direct­ly from lead­ers at Enbridge Gas and Deloitte.