What does trans­for­ma­tion mean? How do you tap into an end user’s tal­ents and con­cerns to meet an enterprise’s busi­ness goals and pro­vide the best learn­er jour­ney? See how a change-cen­tric approach sup­port­ed a suc­cess­ful move to SAP S/4HANA for a glob­al For­tune 500 company’s North Amer­i­ca division.

Key take­aways:

• What does trans­for­ma­tion mean?
• Why is change man­age­ment so impor­tant to success?
• How do you tap into an end user’s tal­ents and con­cerns to meet an enterprise’s busi­ness goals and pro­vide the best learn­er journey?
• See how a change-cen­tric approach sup­port­ed a suc­cess­ful move to SAP S/4HANA for Zurich North America.

Speak­er:

Joann Bron­son, Head of the CFO Office, Zurich North America

Time­stamps:

• SAP Trans­for­ma­tion: 20 Years in the Mak­ing- 4:35
• Why Trans­for­ma­tion instead of Imple­men­ta­tion?- 6:23
• Change Dri­vers and Chal­lenges with Change- 7:50
• The Busi­ness Case for Man­ag­ing Change- 12:20
• Train­ing Objec­tives and Crit­i­cal Suc­cess Fac­tors- 16:05
• Train­ing Deliv­ery Approach- 17:35
• Engag­ing the End User Com­mu­ni­ty- 20:54
• Com­mu­ni­cat­ing with Influ­ence- 23:32
• Lis­ten­ing to Stake­hold­er Feed­back- 26:46
• Mea­sur­ing Suc­cess- 31:35
• Key respons­es on Rec­om­mend­ed Train­ing Improve­ments- 37:22
• Q&A- 40:40