Join the ASUG Seat­tle and British Colum­bia Chap­ters for a vir­tu­al and inter­ac­tive dis­cus­sion focused on cus­tomer expe­ri­ence (CX). We’ll be joined by Kristi­na McCle­na­han from Puget Sound Ener­gy who will start the dis­cus­sion by shar­ing insight on how PSE:

• Refor­mu­lat­ed how they view the cus­tomer and their expe­ri­ence through the Get to Zero Program.
• Dove into data and how cus­tomers choose to inter­act with them.
• How PSE has used data to change the expe­ri­ence due to the COVID-19 impact.

Bring your ques­tions as we will allow ample time for Q + A and active dis­cus­sion with our speak­er, chap­ter lead­er­ship, and fel­low attendees.

Speak­er:

Kristi­na McCle­na­han, Puget Sound Energy