Join the ASUG Seattle and British Columbia Chapters for a virtual and interactive discussion focused on customer experience (CX). We’ll be joined by Kristina McClenahan from Puget Sound Energy who will start the discussion by sharing insight on how PSE:

• Reformulated how they view the customer and their experience through the Get to Zero Program.
• Dove into data and how customers choose to interact with them.
• How PSE has used data to change the experience due to the COVID-19 impact.

Bring your questions as we will allow ample time for Q + A and active discussion with our speaker, chapter leadership, and fellow attendees.

Speaker:

Kristina McClenahan, Puget Sound Energy