What is the future of business-to-business customer service with SAP S/4HANA? How does SAP C/4HANA work with it? Many users of the customer service module and SAP CRM Service Manager have asked for clarity. We will demonstrate SAP's strategy for the future as well as what is available now and will be in the near future. 


John Heald, Global Vice President, SAP Customer Experience, Service


  • Intro: 3:00
  • Typical Customer Service Journey: 4:33
  • SAP Customer Service Vision: 10:45
  • S4 and C4 Together: 29:40
  • Integration Flows: 35:00
  • Focus: 37:10
  • Roadmap: 41:10
  • Summary: 44:00
  • Q+A: 47:15

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