What is the future of busi­ness-to-busi­ness cus­tomer ser­vice with SAP S/4HANA? How does SAP C/4HANA work with it? Many users of the cus­tomer ser­vice mod­ule and SAP CRM Ser­vice Man­ag­er have asked for clar­i­ty. We will demon­strate SAP’s strat­e­gy for the future as well as what is avail­able now and will be in the near future. 

Speak­ers:

John Heald, Glob­al Vice Pres­i­dent, SAP Cus­tomer Expe­ri­ence, Service

Time­stamps:

• Intro: 3:00
• Typ­i­cal Cus­tomer Ser­vice Jour­ney: 4:33
• SAP Cus­tomer Ser­vice Vision: 10:45
• S4 and C4 Togeth­er: 29:40
• Inte­gra­tion Flows: 35:00
• Focus: 37:10
• Roadmap: 41:10
• Sum­ma­ry: 44:00
• Q+A: 47:15