Attend this ses­sion to hear an intro­duc­tion of the SAP C/4HANA suite to enable a next-gen­er­a­tion cus­tomer rela­tion­ship man­age­ment suite: uni­fied user expe­ri­ence, cen­tral mas­ter data ser­vices (for exam­ple, gold­en cus­tomer record), sim­ple exten­si­bil­i­ty with Kyma, end-to-end process­es, embed­ded arti­fi­cial intel­li­gence and machine learn­ing plus cross-appli­ca­tion ana­lyt­ics, cen­tral plat­form ser­vices, and open ecosys­tem.

Key take­aways:

• Under­stand SAP CX Strat­e­gy and Vision

• Under­stand how we will bring the SAP C/4 HANA Suite to the next level

• Under­stand our plans wrt key ini­tia­tives such as end-to-end process­es, har­mo­nized UI, com­mon mas­ter data ser­vices, suite intel­li­gence and ana­lyt­ics, plat­form ser­vices, exten­si­bil­i­ty and inte­gra­tion, open ecosystem

Speak­er: 

Alexan­der Schroeter, VP and Glob­al Lead, Ser­vice Indus­tries, Tel­co, and High Tech, SAP Cus­tomer Experience

Time­stamps: 

• Intro: 3:00
• Expe­ri­ence Econ­o­my: 4:45
• Har­mo­nized User Expe­ri­ence: 11:00
• End-to-End Process­es: 13:00
• Busi­ness and Mas­ter Data Ser­vices: 16:40
• SAP C/4HANA Foun­da­tion: 20:00
• Suite Intel­li­gence and Ana­lyt­ics: 26:30