• When

    {{ '2019-06-26T11:00:00-05:00' | userDatetime:'MMM D, YYYY' }}

    {{ '2019-06-26T11:00:00-05:00' | userDatetime:'h:mm a' }} - {{ '2019-06-26T11:43:01-05:00' | userDatetime:'h:mm a z' }}

CX: Road Map: SAP C/4HANA: Overview and Strategy

Attend this session to hear an introduction of the SAP C/4HANA suite to enable a next-generation customer relationship management suite: unified user experience, central master data services (for example, golden customer record), simple extensibility with Kyma, end-to-end processes, embedded artificial intelligence and machine learning plus cross-application analytics, central platform services, and open ecosystem.

Key takeaways:

  • Understand SAP CX Strategy and Vision
  • Understand how we will bring the SAP C/4 HANA Suite to the next level
  • Understand our plans wrt key initiatives such as end-to-end processes, harmonized UI, common master data services, suite intelligence and analytics, platform services, extensibility and integration, open ecosystem

Speaker: 

Alexander Schroeter, VP and Global Lead, Service Industries, Telco, and High Tech, SAP Customer Experience

Timestamps: 

  • Intro: 3:00
  • Experience Economy: 4:45
  • Harmonized User Experience: 11:00
  • End-to-End Processes: 13:00
  • Business and Master Data Services: 16:40
  • SAP C/4HANA Foundation: 20:00
  • Suite Intelligence and Analytics: 26:30