Attend this session to hear an introduction of the SAP C/4HANA suite to enable a next-generation customer relationship management suite: unified user experience, central master data services (for example, golden customer record), simple extensibility with Kyma, end-to-end processes, embedded artificial intelligence and machine learning plus cross-application analytics, central platform services, and open ecosystem.

Key takeaways:

• Understand SAP CX Strategy and Vision

• Understand how we will bring the SAP C/4 HANA Suite to the next level

• Understand our plans wrt key initiatives such as end-to-end processes, harmonized UI, common master data services, suite intelligence and analytics, platform services, extensibility and integration, open ecosystem

Speaker: 

Alexander Schroeter, VP and Global Lead, Service Industries, Telco, and High Tech, SAP Customer Experience

Timestamps: 

• Intro: 3:00
• Experience Economy: 4:45
• Harmonized User Experience: 11:00
• End-to-End Processes: 13:00
• Business and Master Data Services: 16:40
• SAP C/4HANA Foundation: 20:00
• Suite Intelligence and Analytics: 26:30