72% of busi­ness cite improv­ing cus­tomer expe­ri­ence as their top pri­or­i­ty accord­ing to For­rester.  Deliv­er­ing a great expe­ri­ence becomes a com­pet­i­tive dif­fer­en­tia­tor as cus­tomer expec­ta­tions con­tin­ue to evolve. The Machine Learn­ing capa­bil­i­ties embed­ded in SAP Ser­vice Cloud can cre­ate an awe­some cus­tomer expe­ri­ence for your cus­tomers.  Dur­ing this ses­sion you will learn about the machine learn­ing capa­bil­i­ties that are dri­ving an Intel­li­gent Ser­vice Cloud and how you can lever­age these capa­bil­i­ties to resolve issues faster and improve ser­vice outcomes.

Speak­er:

Melis­sa Best, SAP