Abstract:

The indi­vid­ual-cen­tered econ­o­my is already here. The newest dig­i­tal tech­nolo­gies – among them social media, mobil­i­ty, ana­lyt­ics and cloud – keep chang­ing how peo­ple, busi­ness­es and gov­ern­ments inter­act. These dig­i­tal forces enable unprece­dent­ed lev­els of con­nect­ed­ness and so the world is already invest­ing in con­sumer-cen­tric­i­ty. How­ev­er, these new tech­nolo­gies are tru­ly still in their infan­cies. The trans­for­ma­tion that is already under­way will soon inten­si­fy, result­ing in a par­a­digm shift from cus­tomer-cen­tric­i­ty toward an every­one-to-every­one (E2E) econ­o­my. The impli­ca­tion for val­ue cre­ation and allo­ca­tion will be pro­found. New IBM research shows that many orga­ni­za­tions are still not ready to nav­i­gate the E2E envi­ron­ment. To pre­pare for the rad­i­cal dis­rup­tion ahead, com­pa­nies need to act now to cre­ate expe­ri­ences and busi­ness mod­els that are orches­trat­ed, sym­bi­ot­ic, con­tex­tu­al and cognitive.

Speak­er: 

Nan­cy Thomas , Man­ag­ing Part­ner, Enter­prise Per­for­mance Man­age­ment, IBM

Speak­er Bio:

Nan­cy Thomas is a Senior IBM Exec­u­tive that is a Mem­ber of the IBM Chairman’s Growth and Trans­for­ma­tion Team dri­ving the strate­gic ini­tia­tives of the IBM Com­pa­ny. Nan­cy is Man­ag­ing Part­ner, Enter­prise Per­for­mance Man­age­ment, under IBM’s Trans­for­ma­tion and Oper­a­tions Team. Enter­prise per­for­mance man­age­ment (EPM) is a way of mon­i­tor­ing busi­ness per­for­mance across the enter­prise, with improv­ing busi­ness per­for­mance the ulti­mate objec­tive of the process.

Before mov­ing to Trans­for­ma­tion and Oper­a­tions, she was Gen­er­al Man­ag­er of IBM Glob­al Enter­prise Appli­ca­tions, Glob­al Busi­ness Ser­vices, focus­ing to enable enter­pris­es with mod­ern enter­prise appli­ca­tions to embrace dig­i­tal trans­for­ma­tion and cog­ni­tive busi­ness era. Pri­or to this posi­tion, Nan­cy was Man­ag­ing Part­ner of GBS GCG and VP AMS GBS GMU, respon­si­ble for the strate­gic direc­tion and oper­a­tional man­age­ment of a large team of Part­ners and con­sul­tants. Dur­ing the past six years, she made great efforts and achieve­ments on lead­ing GCG GBS busi­ness and build­ing the GCG GBS lead­er­ship and con­sult­ing team.

Nan­cy also leads the Glob­al Busi­ness Ser­vices Diver­si­ty ini­tia­tive which focus­es on the advance­ment of women in IBM through attract­ing and devel­op­ing women in leadership.

Nan­cy has more than 20 years of glob­al con­sult­ing expe­ri­ence focus­ing on process trans­for­ma­tion, shared ser­vice imple­men­ta­tions, cost reduc­tion efforts, soft­ware selec­tion, ERP imple­men­ta­tions of SAP, merg­er and acqui­si­tion inte­gra­tion, prof­itabil­i­ty report­ing, busi­ness ana­lyt­ics and opti­miza­tion, and Glob­al Inte­grat­ed Enterprise(GIE).

With an exten­sive back­ground in ERP, process trans­for­ma­tion, and busi­ness ana­lyt­ics and opti­miza­tion, Nan­cy helped dri­ve tan­gi­ble ben­e­fits and cost sav­ings for glob­al imple­men­ta­tions at lead­ing com­pa­nies like Pana­son­ic, Dailmer, Sony, Pep­si­Co, Anheuser-Busch, JC Pen­ney, Lex­mark, Motoro­la, Sabre, Simon & Schus­ter, UTC, and Zurich Finan­cial Systems.