Gov­ern­ments on all lev­els have a time­less mis­sion: to pro­vide ser­vices, to pro­tect the soci­ety and to enable eco­nom­ic pros­per­i­ty. Yet, in recent times, gov­ern­ments are fac­ing a grow­ing num­ber of major challenges:

- Dig­i­tal­ly expe­ri­enced cit­i­zens demand the ser­vice lev­el and cus­tomer expe­ri­ence they know from shop­ping, bank­ing, and social media.
 — Dis­as­ters hap­pen more often, and with a big­ger impact.
 — Nat­ur­al resources are more and more con­strained in face of a grow­ing world population
 — Mas­sive urban­iza­tion stress­es cities and leaves rur­al areas underserved.

At the same time, Dig­i­ti­za­tion and the under­pin­ning break­through tech­nol­o­gy inno­va­tions offer immense oppor­tu­ni­ties world-wide: Social media mobi­lizes peo­ple all over the world gen­er­at­ing vast amounts of data. Sen­sors help to opti­mize waste removal, park­ing space and street light­ing. Cloud and Inter­net are essen­tial for inno­va­tions like per­son­al­ized care, opti­mized traf­fic flow, autonomous cars, and agile dis­as­ter man­age­ment. Net­works run on smarter tech­nol­o­gy than ever and make busi­ness­es, stu­dents, job-seek­ers, or ser­vice providers strive. In-mem­o­ry com­put­ing turns mas­sive data to insight­ful infor­ma­tion to deliv­er bet­ter outcomes.

This web­cast offers SAP’s per­spec­tive on the changes that are tak­ing place and how Pub­lic Ser­vices can become more resilient with the use of dig­i­tal technologies.

Speak­er

Isabel­la Groe­gor-Cechow­icz, Glob­al Gen­er­al Man­ag­er Pub­lic Ser­vices, SAP