Governments on all levels have a timeless mission: to provide services, to protect the society and to enable economic prosperity. Yet, in recent times, governments are facing a growing number of major challenges:

- Digitally experienced citizens demand the service level and customer experience they know from shopping, banking, and social media.
- Disasters happen more often,  and with a bigger impact.
- Natural resources are more and more constrained in face of a growing world population
- Massive urbanization stresses cities and leaves rural areas underserved.

At the same time, Digitization and the underpinning breakthrough technology innovations offer immense opportunities world-wide: Social media mobilizes people all over the world generating vast amounts of data. Sensors help to optimize waste removal, parking space and street lighting. Cloud and Internet are essential for innovations like personalized care, optimized traffic flow, autonomous cars, and agile disaster management. Networks run on smarter technology than ever and make businesses, students, job-seekers, or service providers strive. In-memory computing turns massive data to insightful information to deliver better outcomes.

This webcast offers SAP’s perspective on the changes that are taking place and how Public Services can become more resilient with the use of digital technologies.

Speaker

Isabella Groegor-Cechowicz, Global General Manager Public Services, SAP