Abstract:

Conversation is the new interface! Learn how customers are using SAP Conversational AI to automate their customer support with smart, multilingual, and always-on chatbots, to enhance the quality of their customer support, client satisfaction, and thus revenue. Discover also how conversational interfaces are going to be transforming SAP product to truly enable the Intelligent Enterprise!

Presenter:

Omer Biran, Managing Director of SAP Conversational AI, SAP

Presenter Bio:

Omer Biran joined SAP through the acquisition of startup Recast.AI early 2018, and he today manages the SAP Conversational AI unit of the SAP Leonardo Machine Learning portfolio. With a Master of Science in IT and computer science as well as a Ph.D. in mathematics, Biran worked as software engineer at Intel and as solution manager in SunGard before joining Recast.AI.