View the record­ing and slides here.

Host­ed by: Cus­tomer Ser­vice and CRM Ser­vice SIG/​Customer Man­age­ment Community

Learn how using the ser­vice con­tract can quick­ly become an instru­ment for increas­ing cus­tomer sat­is­fac­tion, rev­enue and vis­i­bil­i­ty of cost and upcom­ing work­load.  By under­stand­ing the dif­fer­ent types of ser­vice con­tracts and how you use each of them, you can eas­i­ly apply your unique busi­ness sit­u­a­tions to begin reap­ing the ben­e­fits of this large­ly under­uti­lized func­tion­al­i­ty with­in SAP.

We will cover:

• What is a ser­vice contract
• Why should you use ser­vice contracts
• The dif­fer­ent types of con­tracts avail­able in SAP 
  • Quan­ti­ty Contracts
  • Val­ue Contracts
  • Mas­ter Contracts
• How to set­up and main­tain ser­vice con­tracts to get the most out of the system.

Speak­er:

Mike Piehl, JaveL­Lin Solution