Expe­ri­ence man­age­ment trans­for­ma­tion is ​“the pro­fes­sion­al prac­tice of engag­ing rel­e­vant stake­hold­ers, at scale, across all aspects of a busi­ness trans­for­ma­tion, ensur­ing opti­mal pro­gram def­i­n­i­tion, risk man­age­ment, and busi­ness out­come real­iza­tion from the program.”

XM for Dig­i­tal Trans­for­ma­tion Method­ol­o­gy has been embed­ded into the tasks with­in the SAP Acti­vate imple­men­ta­tion roadmap. It helps you estab­lish a strong prac­tice of Expe­ri­ence Man­age­ment (XM) in your trans­for­ma­tion, and it enables you to safe­guard imple­men­ta­tion suc­cess using XM prin­ci­pals: lis­ten, under­stand, and act. You can achieve this by cap­tur­ing imple­men­ta­tion project team and stake­hold­er expe­ri­ences through­out the course of the imple­men­ta­tion. This ensures that teams are func­tion­ing well and that the fea­tures and func­tions being imple­ment­ed will meet the needs of end users.