Experience management transformation is “the professional practice of engaging relevant stakeholders, at scale, across all aspects of a business transformation, ensuring optimal program definition, risk management, and business outcome realization from the program.”

XM for Digital Transformation Methodology has been embedded into the tasks within the SAP Activate implementation roadmap. It helps you establish a strong practice of Experience Management (XM) in your transformation, and it enables you to safeguard implementation success using XM principals: listen, understand, and act. You can achieve this by capturing implementation project team and stakeholder experiences throughout the course of the implementation. This ensures that teams are functioning well and that the features and functions being implemented will meet the needs of end users.


  • Nishat Fatima, XM Expert and Community Lead, SAP

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