The utility industry is facing pressure to meet expectations for digital interactions and customer service, especially now as the customer demand has increased and the industrial demand has declined. Join this session to hear how Essential Utilities is approaching its digital transformation to remain competitive.

This fireside-chat-style discussion will provide insights into how the organization is leveraging SAP to embrace new industry norms.


  • Ruth DeLost-Wylie, SVP Business Transformation, Essential Utilities Inc.
  • Michael Sullivan, VP Utilities, SAP

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