Events

From Reactive Support to Strategic Impact: Lessons from Avril’s AI-Driven SAP Support Journey

Webcasts
Aug 6, 2026 | 11:00 AM11:45 AM CDT
Online
Included with membership
Hear a customer story from Jean-François Tanguay with Avril Supermarché Santé, and insights from Danny Schaarmann and Michelle Van Rooyen with Syntax Systems Limited
Jean-François Tan­guay
Dan­ny Schaar­mann
Michelle Van Rooyen

In part­ner­ship with Syn­tax Sys­tems Lim­it­ed, this ASUG web­cast will deliv­er insights designed to sup­port your work with SAP technology.


As SAP envi­ron­ments become more com­plex, many IT teams find them­selves spend­ing sig­nif­i­cant time man­ag­ing day-to-day sup­port activ­i­ties, leav­ing less capac­i­ty for inno­va­tion and strate­gic initiatives.

Join Avril Super­marché San­té and Syn­tax for a con­ver­sa­tion on their jour­ney to rethink appli­ca­tion sup­port and explore how AI-enabled approach­es are help­ing teams improve effi­cien­cy, iden­ti­fy issues ear­li­er, and cre­ate more capac­i­ty for high­er-val­ue work.


Key Take­aways:

  • How Avril approached trans­form­ing SAP appli­ca­tion sup­port from reac­tive issue man­age­ment to a more proac­tive model
  • Prac­ti­cal lessons learned from intro­duc­ing AI-enabled automa­tion into SAP operations
  • How orga­ni­za­tions can iden­ti­fy oppor­tu­ni­ties to improve effi­cien­cy while keep­ing teams focused on strate­gic priorities