Tools & Strate­gies C Spire Uses to Advance Self-Ser­vices for Busi­ness Ana­lyst and Users at All Lev­els of the Organization

Host­ed by: Glob­al Busi­nes­sOb­jects Network

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Ana­lyt­ics at C Spire has changed dra­mat­i­cal­ly, mov­ing from mul­ti­ple IT-dri­ven reports that users had to sift through, to a vital resource for employ­ees at all orga­ni­za­tion­al lev­els to use. Find out how C Spire built, deployed, and runs a suc­cess­ful self-ser­vice pro­gram including:

• Key char­ac­ter­is­tics of a qual­i­ty self-ser­vice pro­gram, includ­ing clear­ly defined bound­aries and deter­min­ing the right tools
• Pre­req­ui­sites of an effec­tive self-ser­vice pro­gram, includ­ing uni­verse con­fig­u­ra­tion and standardization
• How self-ser­vice oppor­tu­ni­ties were iden­ti­fied ini­tial­ly, how a project spon­sor was cho­sen, and key ingre­di­ents to a suc­cess­ful roll­out and high adoption

Speak­ers:

Jeff Stout, Senior Man­ag­er, Busi­ness Intel­li­gence, C Spire