Host­ed by Capgemini

Chal­lenged with its util­i­ties and prop­er­ty tax man­age­ment sys­tem, The City of Kitch­en­er Cor­po­ra­tion turned to the mar­ket to iden­ti­fy a part­ner for imple­ment­ing SAP CR&B Solu­tion. By doing so, the City embarked not only on a jour­ney to trans­form its busi­ness but on one aimed at align­ing its oper­a­tions to its cus­tomer needs and at deliv­er­ing top ser­vices to those who have cho­sen Kitch­en­er as their home.Partnering with Capgem­i­ni was the result of a strong func­tion­al solu­tion propo­si­tion com­bined with the cul­tur­al sim­i­lar­i­ties between the two orga­ni­za­tions, as both are cen­ter­ing their peo­ple cap­i­tal as the strongest asset in their busi­ness. This IT ini­tia­tive is the largest and most com­plex that the City has ever under­tak­en — imple­ment­ed through Capgemini’s iSAP project man­age­ment method­ol­o­gy, the trans­for­ma­tion jour­ney includ­ed the SAP cer­ti­fied pre-con­fig­ured solu­tion (Util­i­ty­Path) for the core cus­tomer ser­vice, finance, and oper­a­tions of the City’s util­i­ties busi­ness lines (Prop­er­ty Tax, gas – reg­u­lat­ed and de-reg­u­lat­ed, water, waste water, storm water and rental water heater), a unique cus­tomized solu­tion inte­grat­ed with SAP CRM and SAP ISU for the prop­er­ty tax ser­vice line, Mul­ti-Chan­nel Foun­da­tion as cus­tomer por­tal, Busi­ness Objects  and HANA for report­ing, Open­Text for doc­u­ments archive management.

Speak­ers:
Joyce Evans, City of Kitchener

Prashant Gup­ta, Capgem­i­ni 

Alex Ahkoon, City of Kitchener

If you can­not attend: The web­cast will be record­ed. The link to the record­ing will be post­ed here and emailed to all registrants.