In an ever-chang­ing cus­tomer ser­vice envi­ron­ment where cus­tomers expect so much more and com­pa­nies are mov­ing into servi­ti­za­tion mod­els, it can be hard to keep up. Take some time to under­stand how SAP Sched­ul­ing and Opti­miza­tion is help­ing cus­tomers to do so much more with less and adapt­ing to real­ize cus­tomers’ grow­ing demands.

Key learn­ings:

• Hear about SAP’s new FSM strategy
• Servi­ti­za­tion mod­els of sell­ing out­comes rather than products
• Sto­ries about sched­ul­ing and how to increase your com­pa­ny’s cus­tomer ser­vice offering
• Doing more with less