When it comes to digital transformation, both those SAP customers who have succeeded as well as those who have failed attribute their outcomes to whether they have a structured change management program. For a long time, change management has focused on creating new behaviors, but what is the tipping point for change? Perhaps we should start to focus on shifting mindsets instead.

During this session, Brett Addis, global head of customer transformation for SAP SuccessFactors, will discuss the difference between organizational commitment and resistance, and how to ensure that you are applying the steps needed to establish a change program that will lead to successful business outcomes.