How San Diego Gas & Electric Will Empower Its Customers and Successfully Achieve Digital Transformation

Find out how a successful top-tier energy utility company will empower their customer base with self-service capabilities, while simplifying their IT infrastructure and streamlining operations. In this webinar, SDG&E will share their journey about how they are leveraging SAP and a robust, cloud customer experience (CX) platform, SAP Self Service Accelerator by SEW, to achieve true digital transformation.

 

 

Key Takeaways

• Create an proactive and positive customer experience by adopting a customer-first digital strategy that drives engagement and better services your customers.
• Simplify your overall IT architecture to become more efficient through an SAP first approach.
• Deliver the ultimate customer experience (CX) by leveraging the industry-leading digital customer engagement platform.

Speakers

• Dan Linder, Program Manager for SAP C/4HANA, San Diego Gas & Electric
• Sandra Webb, Digital Customer Engagement Lead, San Diego Gas & Electric
• Harish Raju, Associate VP of Solutions Engineering, Smart Energy Water