Now more than ever, it is important to understand your customers and how to engage with them. Whether it’s being able to deliver a personalized experience, provide the data privacy that customers need, capture and understand their feedback, or build trust for ongoing relationships, SAP provides the solutions needed to create meaningful experiences with your customers.

Join us for a series of webcasts where you will learn about the strategy and road map for SAP’s Customer Experience product portfolio, as well as the cross-product solutions needed to support them, including user experience, intelligence and analytics, services and support, and cloud operations.

This webcast will network the entire value chain of the sales force with innovative software and a deep understanding of customer needs. SAP Field Service Management helps you with this and equips your technicians with mobile tools and functions for artificial intelligence, machine learning, and the Internet of Things. 

Key takeaways:

  • Get an overview of the core functionalities of SAP Field Service Management.
  • Understand the product’s strategic direction.
  • Gain insight to the product road map.


  • Manuel Gerenacher, Head of Engineering for SAP Service Cloud, SAP

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