To manage a rapidly growing footprint of SAP software, Agilent Technologies implemented SAP Operations Control Center. The control center implemented an alerts-based response system and enabled 24/7 continuous monitoring of all SAP software systems (44 to 100-plus systems in four years), reducing critical incidents while keeping SAP Basis headcount the same.

Key takeaways:

  • Understand why Agilent decided to leverage SAP MaxAttention to build an SAP Operations Control Center (OCC)
  • Operations Control Center overview and value delivered
  • OCC enabled SAP Operations transformation and future OCC road map


Raman Arora, Agilent Technologies

Gaurav Sharma, Agilent Technologies

Lee Zucker, SAP


  • About Agilent- 4:18
  • SAP Landscape Evolution at Agilent- 5:35
  • SAP Operations: Change Drivers and Action Plan- 7:45
  • Agilent SAP OCC Overview- 10:15
  • Realized Benefits with OCC- 17:05
  • Agilent SAP OCC Operational Model- 20:06
  • Agilent SAP Operations: Before and After OCC- 23:27
  • Agilent SAP OCC Roadmap- 27:10
  • Q&A- 33:00

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