Deliver customer-focused solution enhancements that improve performance and simplify your business processes. Discover the latest innovations with SAP Solution Manager 7.2 from the SAP Customer Connection program. Understand the impact of the SAP support backbone update and learn what steps to take to with your SAP Solution Manager.


Matthew Harmon, Goodyear

Tim Steuer, SAP


  • About Goodyear- 3:25
  • Key Outcomes and Agenda- 5:00
  • How Customers Can Shape SAP Solutions- 7:23
  • Extending the Scope of SAP Customer Connection- 9:30
  • Process Management- 14:28
  • 2019 Project scopes, timeline, and customer roles- 18:35
  • Transformation Navigator- 24:10
  • SAP Innovation and Optimization Pathfinder- 29:26
  • Conclusion- 37:03

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