Host­ed By: Solu­tion Manager

Explore Whirlpool Cor­po­ra­tion’s jour­ney to imple­ment­ing Solu­tion Man­ag­er ChaRM for their North Amer­i­can ECC and CRM sys­tems. Learn how Whirlpool designed and imple­ment­ed ChaRM with a full end-to-end inte­gra­tion with Ser­vi­ceNow change man­age­ment, using Ser­vi­ceNow as the sys­tem of record and to cap­ture requests for change. This ses­sion will explore design con­sid­er­a­tions, lessons learned, ben­e­fits real­ized, and orga­ni­za­tion change man­age­ment approach for the deployment.

Speak­ers:

Ryan Quigley; Whirlpool