For 23 months, Southwest Gas (SWG) set out to implement a hybrid cloud and on-premise CIS solution to replace its legacy system of more than 20 years. This is a familiar tale for many utilities, however SWG achieved the impossible in a virtual environment: going live on time, under budget, and with quality in collaboration with nine competing vendor partners.

Join us to learn about our best practices, including how to select best-in-breed vendors, implement a CIS without having personal indentifiable informaton in your new SAP system, maintain scope, apply our approach to quality assurance, think outside the box when communicating to customers, and execute the secret sauce of business readiness.

Key Takeaways:

How to create a one-team virtual environment with nine competing vendor partners

The secret to delivering a project on time, under budget, and with quality

Business readiness best practices


  • Michelle Ansani, VP, Customer Engagement, Southwest Gas
  • Michelle Cienfuegos, Sr. Manager IS/SAP, Southwest Gas Corporation

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