The Future of Omnichan­nel Cus­tomer Service

So you have built up a cus­tomer ser­vice cen­ter to respond to your customer’s issues. And you have giv­en your field ser­vice staff prod­uct train­ing and a com­plete tool­box. But cus­tomers have more choic­es than ever, so their expec­ta­tions have gone up.
They expect you to be easy to do busi­ness with and be one step ahead of them, even to be present where they hang out. Your cus­tomers need more options to resolve their issues through any chan­nel. Your agents need con­text, and real-time cus­tomer insight through­out the entire cus­tomer jour­ney. And man­agers need oper­a­tional insight and the abil­i­ty to work any­where, anytime.
So how do you engage in con­text, real-time, across the chan­nels your cus­tomers want? Join SAP Hybris in this upcom­ing webi­nar where we will talk about how to dri­ve ser­vice excel­lence in the omnichan­nel world.

John Heald, GVP, Solu­tion & Strat­e­gy, SAP Hybris Service

Speak­er Bio (Nor­mal)