In today’s digital world, digital services has emerged as a prime mover in reshaping the utility customer experience. In this webinar, experts from SEW and UGI Utilities will discuss how digital platforms deliver an engaging, responsive, and personalized experience to improve customer engagement for UGI Utilities. Learn how utilities can become customer-centric and digital-first by improving their customer engagement strategies to provide an end-to-end customer journey through the adoption of digital mobile solutions.


Join this webcast to hear how to:

  • Build a unified and proactive multi-channel communication to deliver a seamless experience
  • Provide digital self-service capabilities to improve customer engagement and customer service
  • Digitally engage with customer across all touchpoints via mobile and web


This webcast features speakers from the SAP for Utilities conference community. Hear more industry innovation success stories at the 2019 event October 21–23 in San Diego, CA.


  • Thomas Lord, CIO, UGI Utilities
  • Harman Sandhu, President, SEW

Want to watch this webcast? Become a member and get access to all ASUG benefits including news, resources, webcasts, chapter events, and much more!

Learn more

Already an ASUG member? Log in to watch