When decid­ing on cus­tomer engage­ment tech­nol­o­gy, there are a lot of com­plex­i­ties to con­sid­er. This pan­el dis­cus­sion will share the deci­sion-mak­ing process of three trans­for­ma­tion jour­neys. Each util­i­ty is lever­ag­ing SAP for their meter-to-cash solu­tion, but each decid­ed on a dif­fer­ent cus­tomer engage­ment approach. Lis­ten in on this dis­cus­sion to hear their strate­gic deci­sions and lessons learned along the way.