When deciding on customer engagement technology, there are a lot of complexities to consider. This panel discussion will share the decision-making process of three transformation journeys. Each utility is leveraging SAP for their meter-to-cash solution, but each decided on a different customer engagement approach. Listen in on this discussion to hear their strategic decisions and lessons learned along the way.


  • Jody Allison, VP, Business Transformation, Customer One Project, Algonquin Power & Utilities Corp
  • Andre Guillory, START Program Manager, Director of Metering, Billing and Revenue Collection, Cleco
  • Justus Talley, Enterprise Applications for Utilities Delivery and Sales, IBM

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