SAP S/4HANA programs are some of the most significant transformation initiatives utilities will undertake. They span multiple years, impact every major function, and redefine how the organization operates. Yet customer expectations do not pause while core systems are being rebuilt.

Utilities face a clear tension — modernizing foundational ERP environments while still being evaluated on everyday customer interactions. A technically successful migration that fails to improve billing, payments, and communication may fall short where it matters most.

This eBook explores how utilities can apply SAP’s clean core and industry cloud architecture to modernize customer-facing capabilities during their S/4HANA programs rather than waiting until after go-live. Featuring insights on SAP validated solutions like InvoiceCloud, it outlines a practical framework for delivering measurable customer experience improvements alongside core transformation. 

Download the eBook to understand how to align long-term system modernization with immediate customer impact.