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Featuring Jens Bernotat, Global Vice President Strategy, Portfolio and Ecosystem Management, Customer Solution Support and Innovation, SAP

Week on ASUG Talks, Jens Bernotat joins the podcast to discuss SAP recently evolved services and support portfolio. He describes how SAP is moving from a reactive to proactive approach by moving from traditional ticket-based support to more prevention and proactivity. 

Key Takeaways

• Two main change drivers are the rise of AI and the need to consolidate support services
• SAP’s new prompt-based assistant, Joule, gives customers quick access to support knowledge
• The support evolution is tied to SAP’s broader vision of the autonomous enterprise

Around the ASUG Community

• Learn how ASUG Tech Connect brought together the SAP community to advance enterprise data, cloud, and AI efforts
• Read Reltio CEO Manish Sood’s thoughts on today’s AI use and how enterprises should distinguish between strategy and execution.

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• Find your local ASUG Chapter 

More from ASUG 

• Subscribe the weekly First Five newsletter
• Find your local ASUG Chapter