With all request-for-approval (RFP) responses needing to be printed and hand delivered or mailed to the City, all contracts printed, and hand-routed for signatures, and every invoice mailed to the City and hand entered into SAP, the City of Tacoma embarked on a complete transformation in our source to pay process. Hear how we went about the entire journey, including why Ariba, the benefits of the supplier information performance management, sourcing, contracts, and procurement to pay modules and the shortcomings of the solution for the City.  You will also hear about the major lessons learned, the post production support model and where we are three years later.

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