In part­ner­ship with Esker, this ASUG web­cast will deliv­er insights designed to sup­port your work with SAP technology.

Order man­age­ment in the B2B world is more com­plex than ever — siloed sys­tems, ris­ing cus­tomer demands, and out­dat­ed man­u­al SAP® work­flows cre­ate dai­ly road­blocks for Cus­tomer Ser­vice teams. But what if AI could elim­i­nate the chaos?

Join us to dis­cov­er how Aris­ton Group rev­o­lu­tion­ized their B2B cus­tomer expe­ri­ence by inte­grat­ing intel­li­gent automa­tion into their SAP® envi­ron­ment. From AI-pow­ered order recog­ni­tion to proac­tive issue detec­tion and agent-assist tools, you’ll see how Aris­ton is set­ting a new stan­dard in oper­a­tional effi­cien­cy and CX.

What to expect:

• Learn how Aris­ton auto­mat­i­cal­ly iden­ti­fies and clas­si­fies incom­ing orders thanks to AI tools like Nat­ur­al Lan­guage Under­stand­ing (NLU), deep learn­ing and machine learning.

• Dis­cov­er how anom­alies in order quan­ti­ty are instant­ly flagged for CSR review — pre­vent­ing finan­cial, legal and rep­u­ta­tion­al risks.
• Explore how Aris­ton uses Agen­tic AI to assist cus­tomers in find­ing the prod­ucts that match their needs and place their order — dra­mat­i­cal­ly improv­ing CX!

If you’re look­ing to mod­ern­ize order man­age­ment and deliv­er stand­out cus­tomer expe­ri­ences, this ses­sion is for you.