In partnership with Esker, this ASUG webcast will deliver insights designed to support your work with SAP technology.

Order management in the B2B world is more complex than ever — siloed systems, rising customer demands, and outdated manual SAP® workflows create daily roadblocks for Customer Service teams. But what if AI could eliminate the chaos?

Join us to discover how Ariston Group revolutionized their B2B customer experience by integrating intelligent automation into their SAP® environment. From AI-powered order recognition to proactive issue detection and agent-assist tools, you’ll see how Ariston is setting a new standard in operational efficiency and CX.

What to expect:

• Learn how Ariston automatically identifies and classifies incoming orders thanks to AI tools like Natural Language Understanding (NLU), deep learning and machine learning.

• Discover how anomalies in order quantity are instantly flagged for CSR review — preventing financial, legal and reputational risks.
• Explore how Ariston uses Agentic AI to assist customers in finding the products that match their needs and place their order — dramatically improving CX!

If you're looking to modernize order management and deliver standout customer experiences, this session is for you.