Even in the best of times, cus­tomer expe­ri­ence (CX) trans­for­ma­tions are not for the faint of heart. Lay­er in a glob­al pan­dem­ic, reg­u­la­to­ry changes such as com­mu­ni­ty choice and tran­si­tion­ing to a remote work­force, and the chal­lenge heightens. 

Join this ses­sion to learn how chief cus­tomer offi­cers from sev­er­al of the nation’s top util­i­ties suc­cess­ful­ly led their orga­ni­za­tions through the com­plex­i­ties of their respec­tive CX ini­tia­tives to pre­pare for the new normal.