Recording and Slides

Hosted by: Mill Products & Mining SIG

See how the implementation of this solution allowed Cascades to transform its IT Support Department and optimize its processes. In the context of shared services, Cascades IT Support’s Department took advantage of this project to move from decentralized (previously per business unit) to centralize operations. Plus, thanks to a service catalogue’s definition, IT Support transform how the users request their services. Inventy and Createch have joined forces in a strategic partnership to accompany and advise Cascades in such a transformation project. Carried out over a six-month period, this project is a success: since the go-live, more than 300 IT Support Department technicians use this new ticketing solution every day, which is now compliant with the standardized processes.

Speaker: Martin Gauthier, Cascades