This content was presented during the Sales and E-Commerce track of ASUGFORWARD.

Puget Sound Energy (PSE) has been focusing on customer experience through its “Get to Zero” program. PSE’s platform of insights is using data from multiple sources (SAP, web, interactive voice response, and others) to understand customers through data analytics.


  • Srinivas Kalmikonda – Advisor App Development Analyst, Puget Sound Energy
  • Aniruddha Mukhopadhyay – Senior IT Architect, Puget Sound Energy

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