This con­tent was pre­sent­ed dur­ing the Sales and E‑Commerce track of ASUG­FOR­WARD.

Puget Sound Ener­gy (PSE) has been focus­ing on cus­tomer expe­ri­ence through its ​“Get to Zero” pro­gram. PSE’s plat­form of insights is using data from mul­ti­ple sources (SAP, web, inter­ac­tive voice response, and oth­ers) to under­stand cus­tomers through data analytics.

Speak­ers

• Srini­vas Kalmikon­da – Advi­sor App Devel­op­ment Ana­lyst, Puget Sound Energy
• Anirud­dha Mukhopad­hyay – Senior IT Archi­tect, Puget Sound Energy