This content was presented during the Sales and E‑Commerce track of ASUGFORWARD.

Puget Sound Energy (PSE) has been focusing on customer experience through its ​“Get to Zero” program. PSE’s platform of insights is using data from multiple sources (SAP, web, interactive voice response, and others) to understand customers through data analytics.

Speakers

• Srinivas Kalmikonda – Advisor App Development Analyst, Puget Sound Energy
• Aniruddha Mukhopadhyay – Senior IT Architect, Puget Sound Energy