Komatsu achieved a customer satisfaction rating of 93% while improving order fulfillment process by 56%. Attendees will see a live demo of the Komatsu Dealer Portal and get insights of how Design Thinking and Agile development were utilized to develop and deploy in four months! Komatsu embraces change!

Timestamps

  • 2:45 – Speaker introduction and background
  • 4:50 – Agenda overview
  • 6:45 – Komatsu company background and fun facts
  • 10:40 – Dickinson + Associates company background
  • 11:10 – Identifying use cases, pain points, and results – “Komatsu should work smarter, not harder”
  • 15:30 – SAP Cloud Platform overview
  • 18:00 – Design thinking
  • 22:00 – Prototyping and user feedback
  • 24:50 – Phase 1 results
  • 29:20 – Live demo
  • 46:30 – Results – Dealer quotes
  • 47:31 – Results – Solution architecture
  • 51:20 – Timeline and next steps
  • 54:00 – Phases 1-4 continuous improvement
  • 54:30 – Lessons learned
  • 55:30 – Q&A

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