Komat­su achieved a cus­tomer sat­is­fac­tion rat­ing of 93% while improv­ing order ful­fill­ment process by 56%. Atten­dees will see a live demo of the Komat­su Deal­er Por­tal and get insights of how Design Think­ing and Agile devel­op­ment were uti­lized to devel­op and deploy in four months! Komat­su embraces change!

Time­stamps

• 2:45 – Speak­er intro­duc­tion and background
• 4:50 – Agen­da overview
• 6:45 – Komat­su com­pa­ny back­ground and fun facts
• 10:40 – Dick­in­son + Asso­ciates com­pa­ny background
• 11:10 – Iden­ti­fy­ing use cas­es, pain points, and results – ​“Komat­su should work smarter, not harder”
• 15:30 – SAP Cloud Plat­form overview
• 18:00 – Design thinking
• 22:00 – Pro­to­typ­ing and user feedback
• 24:50 – Phase 1 results
• 29:20 – Live demo
• 46:30 – Results – Deal­er quotes
• 47:31 – Results – Solu­tion architecture
• 51:20 – Time­line and next steps
• 54:00 – Phas­es 1 – 4 con­tin­u­ous improvement
• 54:30 – Lessons learned
• 55:30 – Q&A