Komatsu Leverages SAP Cloud Platform for Efficiency and Customer Satisfaction

Komatsu achieved a customer satisfaction rating of 93% while improving order fulfillment process by 56%. Attendees will see a live demo of the Komatsu Dealer Portal and get insights of how Design Thinking and Agile development were utilized to develop and deploy in four months! Komatsu embraces change!

Timestamps

• 2:45 – Speaker introduction and background
• 4:50 – Agenda overview
• 6:45 – Komatsu company background and fun facts
• 10:40 – Dickinson + Associates company background
• 11:10 – Identifying use cases, pain points, and results – “Komatsu should work smarter, not harder”
• 15:30 – SAP Cloud Platform overview
• 18:00 – Design thinking
• 22:00 – Prototyping and user feedback
• 24:50 – Phase 1 results
• 29:20 – Live demo
• 46:30 – Results – Dealer quotes
• 47:31 – Results – Solution architecture
• 51:20 – Timeline and next steps
• 54:00 – Phases 1-4 continuous improvement
• 54:30 – Lessons learned
• 55:30 – Q&A

Speakers

• Daphyne Woodard, Manager Order & Distribution Improvements, Komatsu America Corp. CMO.
• Olavo Figueiredo, Director, Dickinson & Associates