Dis­cov­er how SAP inte­grates AI into the Get Sup­port app and SAP for Me to stream­line sup­port inter­ac­tions. Learn how AI-dri­ven tools guide you to solu­tions faster. Explore how SAP’s cus­tomer dash­board pro­vides data insights, case his­to­ry, and sat­is­fac­tion met­rics, empow­er­ing busi­ness­es to improve outcomes. 

Speak­er: 

Mohammed Ajouz | Senior Vice Pres­i­dent, Glob­al Head of Tech­ni­cal Sup­port, SAP

This ses­sion will explore:

• The Future of Sup­port: The three lev­els of AI-informed support
• Invis­i­ble Sup­port: Trans­form­ing sup­port with AI
• Empow­ered Sup­port: Enhanced search capabilities
• Assist­ed Sup­port: Dis­cov­er how sup­port goes beyond resolv­ing issues — focus­ing on pre­ven­tion, con­tin­u­ous learn­ing, and reimag­in­ing the entire sup­port experience.

This Com­mu­ni­ty Con­ver­sa­tion is being brought to you by ASUG Com­mu­ni­ties. To find your ASUG Com­mu­ni­ties, explore here.

Sug­gest­ed Resources:

• Explore your ded­i­cat­ed IT Oper­a­tions Resource Cen­ter to access all pre­vi­ous ASUG Com­mu­ni­ty Con­ver­sa­tions, resources, and mate­ri­als to sup­port your journey.
• To con­nect with oth­er ASUG mem­bers, join the IT Oper­a­tions Community.
• To con­tin­ue the con­ver­sa­tion, join the IT Oper­a­tions pri­vate LinkedIn group.

If you have ques­tions in advance of this Com­mu­ni­ty Con­ver­sa­tion, please reach out to us at communities@​asug.​com.