Hosted by: Utilities

The Utilities Call Center remains a top interaction channel between the utility and the customer. However, requirements for call centers keep changing. On the one hand, this is due to increased adoption of technology trends in IT like cloud deployment or machine learning.

On the other hand, this is due by the utilities business looking to support new ways of customer engagement like video chat. We will discuss latest product developments in SAP Hybris Cloud for Customer and its Utilities Call Center solution. Additionally, we will spotlight new use cases with the SAP Hybris Service Engagement Center. Learn how SAP Hybris solutions allow utilities to run an agile and efficient contact center today and in the future..

Speakers:

Tina Kuo, SAP