Each year, we conduct the ASUG Pulse of the SAP Customer to gauge the attitudes, preferences, and plans of our members as they relate to SAP technology. Not only does measuring the pulse of SAP customers provide insight into how they are adapting to important developments in the SAP world, but it also helps ASUG track the evolution of customer trends from year to year.

In the ASUG Pulse of the SAP Customer 2020 study, we focused on topics including:

  • SAP S/4HANA adoption
  • Technology team changes and challenges
  • How customers are creating effective technology environments
  • SAP customer perspectives on innovation

This is the third year ASUG has gathered our members’ perspectives. We’re continuing to see new shifts, such as the move to SAP S/4HANA, plans for implementing emerging technologies, and changes in technology purchasing behaviors. This infographic features the highlights from our 2020 study.

Download the ASUG Pulse of the SAP Customer 2020 infographic to learn what's changing.

ASUG Pulse of the SAP Customer 2020 market research

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