This ses­sion will go through the use case regard­ing SAP Field Ser­vice Man­age­ment in con­junc­tion with SAP Busi­ness One. We will explore a case where ser­vice inter­ven­tion was required on site to repair a bro­ken hydraulic press. In this sit­u­a­tion, inter­ven­tion takes longer than expect­ed and par­tial invoic­ing should be done based on time and mate­r­i­al base. On site, it was rec­og­nized that an addi­tion­al tech­ni­cian would be required to solve soft­ware issues in the press’s soft­ware. As such, a ser­vice check­list needs to be filled out and signed dig­i­tal­ly by the customer’s rep­re­sen­ta­tive. Based on this flow, a detailed ser­vice report can be pro­duced to the end cus­tomer and the back office, thus cre­at­ing a com­plete, final invoice for ser­vice intervention.

Speak­er:

• Michael Berkowsky, Head of Busi­ness Solu­tions, CoreSystems

This ses­sion was pre­sent­ed vir­tu­al­ly at ASUG Best Prac­tices: SAP Busi­ness One 2020.