This session will go through the use case regarding SAP Field Service Management in conjunction with SAP Business One. We will explore a case where service intervention was required on site to repair a broken hydraulic press. In this situation, intervention takes longer than expected and partial invoicing should be done based on time and material base. On site, it was recognized that an additional technician would be required to solve software issues in the press’s software. As such, a service checklist needs to be filled out and signed digitally by the customer’s representative. Based on this flow, a detailed service report can be produced to the end customer and the back office, thus creating a complete, final invoice for service intervention.

Speaker:

• Michael Berkowsky, Head of Business Solutions, CoreSystems

This session was presented virtually at ASUG Best Practices: SAP Business One 2020.